FAQ

Booking Procedures General
1. How does it work?
Booking online with us is so easy! Select your desired bali villas,bali hotels or other bali activities from our website, check on rates  details and hit the 'Book Now' button. Once you've submitted your Booking Request, our Reservation Staff will immediately attend to your booking details. For any questions during the booking process or other bali activities you are also welcome to contact us by email, phone or fax.
Once availability for your booking request has been confirmed and your payment has been successfully processed you will receive your Confirmation Slip by email. In the event that the villas or other bali accommodation you mean is not available we will suggest the best of alternative  to you.

2. What is a Confirmation Slip?
Once your reservation has been processed you will receive your Confirmation Slip by email. The Confirmation Slip should be presented to the villas, Hotels  upon check-in and other bali activities. We directly sends original Hotel Voucher to the respective villa.

3. What is our pricing policy?
Our price policy is well known to be the most aggressive in the Internet Industry. We bring you the absolutely reasonable rates available!
We work in close partnerships with leading villas, Hotels room and other Bali Activities wholesalers and selected Bali villas, Bali Hotels in order to provide you with the best rates possible. If you see the exact same offer anywhere at a more competitive rate, do not hesitate to contact us. We will do our best to beat that quote!
For your convenience our rates are quoted in USD (unless otherwise specified) and include all taxes and service charges, it means that you do not have to pay more!

4. Is there any fee using our booking service?
There is no charge to use our booking service for room reservations and, in fact, you will usually save a lot of money by booking at our special rates (up to 75% discount on walk in rates).

5. Can I make a reservation directly through the villas, Hotels or other bali activities  ?
No. The special rates listed on our websites are only available through our service. Due to our close partnerships with major villa groups and leading villa room wholesalers we can offer highly discounted rates. The villas or other bali activities will not have these rates on file. If you would like to make a reservation with the villa or other bali activities you will need to contact the villa or other bali activities directly.

Making a bali accommodations reservation - booking online
6. How does it work?
Booking online with us is so easy! Select your desired bali villas,bali hotels or other bali activities from our website, check on rates  details and hit the 'Book Now' button. Once you've submitted your Booking Request, our Reservation Staff will immediately attend to your booking details. For any questions during the booking process you are also welcome to contact us by email, phone or fax. To confirm your reservation, we request specially reservation Villas, hotels need for the room deposit and you can transfer to our company Bank Account:
Bank Name : Bank Central Asia
Address : KCP Gianyar – Bali - Indonesia
Account Name : Dwi Erlina Sandi.SE
Account No. : 4160147364

7. When is my booking final?
Your booking is final once we have sent the Confirmation Slip to the email address provided during your booking process. The Confirmation Slip will be made out to the guest name as defined in your booking request and must be presented upon check-in at the villa.

8. After I make my reservation, how long does it take to get confirmation?
Once you have submitted your Booking Request our Reservation Staff will immediately attend to your booking details (2 x 24 hours). Once your payment has been successfully processed and your reservation is confirmed you will receive your Confirmation Slip by email usually within 2 x 24 hours. Our Reservation Staff will do the utmost to meet your booking request as fast as possible.
For many of the villas and other bali accommodation we sell we have been allotted rooms enabling instant confirmation. This list of villas is growing. Forvillas we do not yet have allotments for and cannot instantly confirm your booking, we will contact our whole room suppliers and normally confirm your booking within 1 x 24 hours.

9. What if the villas or other bali accommodation that I selected is not available?
Despite our comprehensive bali accommodation inventory there may be times when your selected bali accommodation may not be available. This may be due to peak booking periods or specials events. In this case we will notify you by e-mail and suggest to you the best of alternative.

10. Whose name is the reservation made under?
The Confirmation Slip is made out to the guests name as defined in your booking request. When you check-in you simply present the Confirmation Slip (sent to you by email) to the check in counter at your accommodation.

11. What is the latest time that I can make my reservation?
We accept bookings anytime before the check-in date. Please take note though that our booking conditions are tied to those of the bali accommodation. Thus we cannot always guarantee availability on short notice booking requests. Bookings on short notice may also be subject to Cancellation Fees. Please also familiarize yourself with our Cancellation Policy.

12. How can I make booking amendments?
We are happy to help! Our Reservation Staff can be contacted by email, online chat, phone or fax.
In case of booking amendments, depending on the nature of the requested change, cancellation fees may apply. Please do refer to our Cancellation Policy on each bali accommodation for details.
 

Arrival and Staying at the Villas or Hotels
13. Can you arrange Airport Pick Ups?
If you would like to opt for pre-arranged Airport Transfer, we are happy to help. Please indicate the airport transfer request and click at our links " transportation" also we able for car carter and transportation around bali islands.

14. How do I check-in at the villa and bali accommodation?
Simply present Confirmation Slip to the villa's reception staff. The villa will - at the time of your check in - already have your booking on record. If for any reason you should need a duplicate, please do not hesitate to contact us. Our Reservation Staff can be contacted by email, phone or fax.

15. Will I need my Confirmation Slip when checking in?
Yes. By the time you check in the villas,hotels or other bali activities  has already got the original voucher and they will honor your booking. We do strongly recommend though that you carry the Confirmation Slip with you at the time of check-in.

16. What time can I check-in and check-out?
General check-in and check-out times may vary according to bali accommodation In general they are:
Check-in time : from 14.00 p.m.
Check-out time : before 12.00 p.m. (midday)
Early check in and late check out are subject to availability and individual  policies. Most villas and bali hotels are willing though, depending on the occupancy rate, to allow for late check-out. Do ask the villa staff upon check-in.

17. In case I would like to extend my stay, how do I proceed?
We strongly recommend that you make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Support Staff as the villa will not offer you these discount prices (the villa may charge you the full walk-in rates). You may contact us by email, online chat, phone or fax.

18. I am unhappy with my accommodation. Can you help?
We aim to please. Please note though that due to the high number of accommodation in our database we cannot monitor the quality for each and every accommodation. Villas,hotels do change management and consequently quality of service may change. If you feel that the villa does provide you with inadequate services please do let us know. You may contact us by email, phone or fax.

 Policies for Children in bali accommodation
19. Do children receive discount rates?
The policy regarding reductions for children varies from Standart accommodation to Star Accommodation. Where discounts apply, they are passed on to you. When posting your Booking Request please state the number of children. Also please state their age.
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement may differ pending on the specific villa's policy though. Any child over the age of 12 is considered an adult by the bali accommodation industry. Normal charges will apply both for the room and breakfast.

The general policy concerning the charging of room and breakfast for children traveling together with their parents or family is as follows.
- Children more than 12 years of age: Any child this age is considered an adult by the villa industry. Normal charges will apply both for the room and the breakfast.
- The child supplements apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
- Free baby cots for babies are only suitable for children under 2 years old.
- Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.

Billing Issues
20. What is your cancellation policy for bali accommodation reservations?
Please familiarize yourself with our detailed Cancellation Policy on each accommodation.

Need more information?
We at balinewhotelsandvillas.com cooperated Local Tours operator aim to please! It is our sincere intention to provide you with the best service possible. In case of questions please do not hesitate to contact us at any time. Our Reservation Staff can be contacted by email, phone,fax.or SMS  

Questions/Comments?
Please feel free to contact us. To send any question or comments you may have just fill our online form and we will get back to you promptly.